Returns, right of withdrawal and complaints

GLöD is a trading name of Krissco AB (org. no. 556725-8479), Dalvägen 57, 187 33 Täby, Sweden. Email: hello@glodactive.com.

Changed your mind? You have 14 days

If you're a consumer, you can withdraw from your purchase within 14 days without giving a reason. This is your right under the Swedish Distance Contracts Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler) and EU law.

The 14 days start on the day you, or someone you name (not the carrier), receive the goods. If one order arrives in several parcels, for example a poster and a tee, the 14 days start when you receive the last parcel.

This also applies to our posters. They are printed to order, but they are standard designs and are not personalised for you.

How to withdraw

Tell us before the 14 days are up. You can:

• use our withdrawal form: Withdraw from contract here (linked in the footer of every page, no sign-in needed), or
• sign in to your account at glodactive.com/account, open the order and choose Request return, or
• email hello@glodactive.com with your name, order number and a clear statement that you're withdrawing, or
• fill in the model withdrawal form below and email it to us.

We'll confirm by email that we've received your withdrawal.

Sending the goods back

Send the goods back within 14 days of telling us you're withdrawing, to:

GLöD / Krissco AB, Dalvägen 57, 187 33 Täby, Sweden Posters go back to this address too, not to the print partner.

You pay the cost of sending the goods back to us. Please pack the goods so they don't get damaged on the way, and keep your proof of postage.

Your refund

We refund the full amount you paid, including the original delivery cost (up to the cost of our cheapest standard delivery), within 14 days of receiving your withdrawal. We may wait until we've received the goods, or until you've shown proof that you've sent them, whichever comes first. We refund to the payment method you used, at no extra cost to you.

Handling the goods

You can handle the goods the way you would in a shop to check what they are and how they fit. If you've handled them more than that, we may reduce the refund to cover the loss in value.

About the write-on tees: try a tee on as you would in a fitting room. A tee that has been written on, washed or worn for a run can't be resold, so we may reduce the refund by the loss in value, which can be up to the full price. The same applies to a poster that has been written on.

Wrong size?

If you'd like a different size of tee, email us within 14 days. If we have your size in stock, we'll swap it: you send the tee back, and we post the new size at no cost to you. Our tees are a small first batch, so we can't promise every size.

Christmas gifts

Orders placed from 15 November 2026 can be returned until 15 January 2027. Your statutory 14-day right of withdrawal is not affected.

Something wrong with your order? (complaints)

If a product is faulty, damaged in transit or not what you ordered, you have the right to complain under the Swedish Consumer Sales Act (konsumentköplagen, 2022:260).

• Tell us within a reasonable time after you notice the fault. Two months from when you noticed it is always considered reasonable.
• You can complain about faults that existed at delivery for up to 3 years after you received the product. A fault that shows up within 2 years of delivery is presumed to have existed at delivery unless we can show otherwise.
• Email hello@glodactive.com with your order number and a photo. For a misprinted or damaged poster we'll reprint it or refund you, and you won't need to send it back.
• We pay reasonable return costs for faulty goods.

This doesn't limit your other rights under consumer law.

Disputes

If we can't agree, you can contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We take part in ARN's process and follow its recommendations. If you live in another EU country, the European Consumer Centre in your country can help (www.konsumenteuropa.se for Sweden).

Model withdrawal form

(Fill in and return this form only if you want to withdraw from the contract.)

To: Krissco AB (GLöD), Dalvägen 57, 187 33 Täby, Sweden, hello@glodactive.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number:
• Product(s):
• Ordered on / received on:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date: